Homecare Supervisor will have a wide range of responsibilities but not limited to supervising Home Care Aides (HCA); scheduling HCAs for client services, monitoring the quality of care; ensuring the satisfaction of clients and their families; making supervisory home visits with clients; hiring and training caregivers; maintaining daily activities; prioritizing duties; performing various administrative and human resources duties. Homecare Supervisor will work with the Department on Aging Community Care Program in an office setting.
Developing relationships in the community to build referral sources
Consult with clients and caretakers to assess the quality and/or appropriateness of home care given
Respond to reported problems in a timely fashion and document and follow up on problems to ensure proper care is being given.
Evaluates, Plans, Coordinates, and Manages Home Care Aides to ensure client’s and company’s best interest
Ensures that client and employee records are complete and current
Home care supervisor is responsible for ongoing training, quarterly conferences, annual evaluations, and providing on-site support to all personnel under her supervision.
Ensures client and employee safety, assesses possible risks, and constantly works on its prevention
Ensure compliance with local, state, and federal regulations, meeting any accrediting agency standards and upholding the company’s policies and procedures.
Makes home visits, as necessary, to provide hands-on training and assistance
Willing to fill in for caregivers if necessary
Maintains professional, friendly courteous, caring relationship and atmosphere with all staff members
Works in a team to assure accomplishment of the company’s goal
Qualifications and Skills:
Experience working as a Homecare Supervisor with the Community Care program or In-Home Care setting is required
Effective leadership skills and ability to delegate
Ability to work independently under minimum supervision in fast-paced work environment
Ability to resolve concerns between Home Care Aides and Clients within referral source parameters
Organizational ability, attention to detail, and familiarity with the in-home care field’s standard practices, concepts, and procedures
General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment
Caring and passionate personality
High school diploma or equivalent required
Excellent written and oral communication skills
Bi-lingual is a plus
Basic knowledge of Microsoft Office (Word, Excel, Power Point) and office experience is preferred